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20131202
20131210
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of the broken escalator, the queen's d.a. dropped the case. >> they would do the right thing and return the 5$500 in this case. >> reporter: when a retailer orders a suspected shoplifter to pay out of pocket, it's a civil demand. some say innocent customers are paying up even though they did nothing wrong, just to avoid legal consequences. sometimes stores send letters straight to a suspect's home. >> it frightens people. they pay whatever to make it go away. >> reporter: they have sent out more than a million collection letters. a recent lawsuit called the firm a letter mill that intimidates them into paying sums of money when retailer haves no intention of suing them. palmer did not respond. >> the majority of shoppers and consumers are honest. >> dan reynolds works for check point systems and help retailers battle shoplifting. stores aggressively pursue thieves for the benefit of everyone. u.s. households pay $300 a year because merchandise theft inflates prices. >> it's a hidden tax. they are paying because shoplifting is ongoing. >> it doesn't mean due process should be taken away. >> re
Search Results 0 to 0 of about 1